Annual Report 2025
Strategic Pillars
Our strategic pillars provide the framework for how we grow, invest and deliver lasting value at Utmost. We aim to balance operational excellence, financial strength and responsible business practices to ensure that we are well positioned to meet the needs of all our stakeholders and support sustainable long-term growth.
Pillar 1
Providing Good Client Outcomes
Strategic objectives
- Working in partnership with our intermediaries to address client needs
- Extending our proposition offering to provide well-designed and efficient solutions
- Delivering high-quality, consistent and reliable client service
Linked KPIs
- AUA
- Gross and Net Flows
- VNB
- Client Retention
Progress during 2025
- Completion of Lombard International integration, offering clients a comprehensive and unified product offering
- Rebrand of our Luxembourg business to Utmost Luxembourg, ensuring a consistent brand identity to market
- Successfully rolled out our new contact system, Talkdesk, which makes it simpler for our customers and advisers to contact us
Forward-looking focus
- Continue to assess opportunities in new and existing markets and respond to changing client demands
- Ensure that our product portfolio continues to reflect the needs of our client base
- Continue to invest in our customer service to ensure that all clients and advisers receive excellent customer service
Pillar 2
Delivering Growth
Strategic objectives
- Working in partnership with our intermediaries to address client needs
- Extending our proposition offering to provide well-designed and efficient solutions
- Delivering high-quality, consistent and reliable client service
Linked KPIs
- AUA
- Gross and Net Flows
- Revenue Margin
- Operating Profit
- Operating Profit Margin
Progress during 2025
- Sale of our BPA business, allowing singular focus on our wealth solutions business
- Grew our AUA to £116.3bn, with six of our seven sales regions achieving double-digit growth in the year
- Delivered £9.7bn of inflows in 2025, an increase of 3% on FY 2024
Forward-looking focus
- Working in partnership with our intermediaries to address client needs
- Extending our proposition offering to provide well-designed and efficient solutions
- Delivering high-quality, consistent
- Integration and optimisation of acquired businesses
- Streamlining operational processes and systems
- Invest in technology to enhance digital capabilities
Pillar 3
Operating Efficiently
Strategic objectives
- Integration and optimisation of acquired businesses
- Streamlining operational processes and systems
- Invest in technology to enhance digital capabilities
Linked KPIs
- VNB
- Revenue Margin
- Operating Profit
- Operating Profit Margin
- SII Economic Value
Progress during 2025
- Progressed the alignment and simplification of our wealth solutions business’ operational processes to reduce touchpoints and enhance customer experience
- Completed major updates to our core systems, enhancing our efficiency
- Introduced a new internal AI assistant that assists our employees across various workstreams, including document analysis, translation and compliance of contracts
Forward-looking focus
- Continue to progress with the simplification of processes across our wealth solutions business
- Consolidate our Irish, Isle of Man and Guernsey data centres
- Roll out digital communication channels on Talkdesk and enhance integrations with our systems
Pillar 4
Creating an Enduring Business
Strategic objectives
- Maintaining financial and operational resilience
- Creating a rewarding environment for our people to maximise their potential
- Contribute to a lasting positive impact on the environment and broader community
Linked KPIs
- Client Retention
- SII Economic Value
- Solvency Coverage Ratio
- Operating Cash Generation
Progress during 2025
- Over £92,000 raised across Utmost for local charities and community groups
- 82% response rate to our annual groupwide engagement survey, with 85% of responses positive
- Piloted standardised management training to ensure all managers are equipped to thrive
Forward-looking focus
- Retain and attract key talent. Enhance productivity through structured mentoring and leadership development programmes
- Progress against our net zero target in our shareholder assets
- Retain our strong capital position and deliver returns for our shareholders
TAKE A CLOSER LOOK
Read the Full 2025 Annual Report
Get a comprehensive view of our financial performance, strategic milestones, and our vision for long-term growth.
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